Trust that Becomes Results

“A different perspective. It helps me see the client, it makes visible the partner who is communicating, it's not about us talking or us trying to retain a card, it's about being the partner and really identifying what the credit card is useful for them, why they need it, what is its value in their life, at the moment they are going through, and the client values that a lot”

“To share that in the course you can learn to improve communication and be able to resolve conflicts effectively, that the benefits the course shares are active listening, increase empathy and develop skills to handle objections effectively. This will allow you to reach your objectives and improve your performance.”

“Seeing things from a different perspective, regarding call handling, how to approach communication in our calls in a different way, understanding that you can work from another angle; I personally consider it is always very enriching to exercise our mind to learn new ways both of doing and of understanding things”

“It worked for me inside and outside of Amex to put myself in the place of others and understand them better.”

“From the first call I took I tried and it worked for me, at the next one it became a supervisor call, but I keep practicing.”

“It gave me the power to reach a client's real need with the intention of leaving and be able to de-escalate the conversation so I could connect with my client”

“To have an open mind to be able to understand and the ease of putting it into action once you finish. Not to be afraid of putting it into practice.”

“It is a program in which you will learn to de-escalate any conversation in your day-to-day life and to increase your sales or negotiations.”

“This program helped me generate solutions to professional and personal issues, making conversations a good experience.”

“It is an excellent opportunity to renew concepts, have a new vision of things, and it is a very dynamic course that will not bore you at any moment.”

“My greatest value is understanding the diverse reasons behind a decision, in this case the cancellation of a product. And not only focusing on the explicit issue but understanding the implicit reason. And in that way carry on a conversation and not turn it into a monologue or get caught up in negative aspects of the interaction.”

“It helped me polish how I express my empathy on calls; by doing exercises I discovered how I can truly demonstrate that empathy.”

“It is definitely an excellent option.”

“It is a course that helps you focus more clearly on helping our client.”

“It opened me up to new ways of working and above all to learning new methods that can work to obtain better results.”

“It is a course that will help you polish your skills.”

“The session helped me rediscover the power of genuinely people-centred communication. As a healthcare professional and lecturer, I am taking away concrete techniques to pinpoint what patients, users and students need and turn those insights into more human and effective service. The clarity with which the tools were explained will also allow me to pass them on to my health-science students and amplify their impact inside and outside the classroom.”

“Excellent”

“It was a talk that contributes to stopping being afraid of the audience and becoming part of it, in order to communicate eloquently what moves us about science. Thank you.”

“It is a practical and easy to understand course. I liked it very much and it was interesting.”